INFUSION SERVICES
Pain Management
Improve Your Recovery
Your healthcare provider may prescribe an infusion therapy for pain management for you, or a family member, who has undergone surgery or is suffering from chronic pain. Infusion is a way of delivering continuous, precisely-measured, pain medicine directly into your body. This continuous delivery reduces pain and the need for oral narcotics for an improved recovery experience.
Infudyne’s unique pain management infusion service provides small, simple to use infusion devices that allow patients to recover in the comfort of their own home, or on-the-go, and includes comprehensive device training, and unparalleled 24/7 phone support.
24/7 Support
PatientLink
Patient Info
Instructions
Patient Notices
97% Satisfaction Score
Our near perfect patient-reported satisfaction scores reflect our dedication to providing stellar training and support, and our products’ ability to effectively reduce pain and oral narcotic use.
Quality Infusion Devices
Infudyne is accredited by the Joint Commission and adheres to strict processing and testing protocols to ensure all patients receive sanitized, reliable and accurate infusion therapy devices.
Patient & Caregiver Training
We provide in-person device training, a video library of instructional videos, downloadable instruction manuals and a live, 24/7 patient support line, staffed by our team of certified support representatives.
24/7 Clinical Support
Our team provides on-site and at-home visits, and 24/7 phone support, throughout your entire recovery to ensure that your experience with the Infudyne service and supplied equipment is an excellent one.
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What is infusion therapy?
How is infusion therapy used for pain management?
What infusion services does Infudyne provide?
Infudyne is a Joint Commission accredited infusion services provider that is dedicated to helping patients through their recovery, at home or at alternative treatment sites.
We support most ambulatory infusion services your medical team may prescribe. These services commonly include acute pain management, chronic pain management, chemotherapy, antibiotics, hydration, and others.
Infudyne’s responsibilities include the provision of clean, accurate, and reliable infusion pumps, and accessories, providing comprehensive device training, and offering unparalleled 24/7 patient support.
Where can infusion therapy be performed?
Infusion therapy is generally applied at hospitals, surgery centers, pain clinics, or oncology centers. In many cases, due to the small size and portability of our devices, infusion therapy can be performed at home and on-the-go so you can go to work, to the store or visit friends and family. Infusion therapies are also common in rehabilitation centers and long-term care facilities.
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How are your products cleaned and tested?
Infudyne’s infusion devices pass through several documented procedures, including surface sanitation, general inspection, sensor inspection, display inspection, volumetric accuracy testing, bolus functionality testing, occlusion testing, data wipe confirmation, new battery installation and much more. View our quality page for complete details.
Am I a candidate for infusion therapy?
You may be a candidate for infusion therapies. Please check with your health provider. Most facilities offer these types of services and you may already have been chosen as a candidate.
Will my insurance cover infusion therapy?
Most insurance carriers cover most infusion therapy codes. However, for post-operative acute pain infusion therapies, the cost is normally absorbed into the overall procedure code or diagnosis-related group (DRG) that a hospital submits directly to the insurance company for reimbursement and you will not see a separate durable medical equipment fee for our services.
Who do I contact if I have a question?
CALL 866-321-6363 (MEND)
The Infudyne 24-hour live support line is answered by the same field patient representatives that provide our in-home and at-facility education and set-up services. This assures that you are receiving the most experienced care.
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Can I take oral pain medications?
Who do I call for changes to my oral pain medication prescription?
If I think there is a problem with my pain therapy, whom do I call?
Can I get a second bag of medication for my pain pump?
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How do I know that my pump is working properly?
What does the square button do?
What does the round button do?
What does the flashing green light in the bolus button mean?
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My pump seems to be working (making noise) and then stops and is quite. Is this normal?
Can I shower with my pump or get it wet?
No. Your pump is not designed to get wet. Getting your pump wet will end your therapy and permanently damage the pump. You should also avoid getting your bandages wet.
How do I care for my pump?
- Please do not get the pump wet.
- Avoid children or pets touching the pump.
- Avoid dropping or impacting the pump on hard surfaces.
May I reprogram my pump?
No. Your pump is electronically locked and will not allow you to reprogram the settings.
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How do I return the pain pump?
- Press and rotate bottom cap of pump past OFF position and remove. Remove the batteries, put the battery cap back on bottom pump and rotate until secure
- Remove the top cassette (cap) from the pump by squeezing the clips on each side (top of pump is where the tubing comes out).
- Discard top of pump, tubing, catheter, and medication bag in your waste bag.
- Remove the pump cap from your padded mailer and insert it onto the top of the pump where the cassette top with tubing attached used to be. If you were not provided this cap, you may skip this step.
- Place only the ambIT pump, top first, inside the inner plastic bubble pouch.
- Please complete the optional satisfaction survey and place inside mailer and SEAL OUTER POUCH
- Make sure that you do NOT send back the cassette, the medication bag, the tubing, or the fanny pack; this should all be discarded as waste. You may keep the batteries.
- You may keep the fanny pack, but it is strongly recommended that you wash it in hot soapy water, rinse it, and allow it to air dry before using.
- Give to mail carrier or take to post office. Postage is prepaid.
- If you have misplaced the plastic-lined padded mailer or have any other questions, please call (866) 321-6363.
Can I leave my pump at the hospital or doctor’s office?
No, the patient is responsible for mailing the pump back to Infudyne via the provided padded envelope.
I cannot locate the mailer for returning my pain pump. What do I do?
What if I don’t return the pump?
About Infudyne
Infudyne is a Joint Commission accredited infusion services provider that has been an industry pioneer and leader for over 30 years. We’re dedicated to helping patients through the entirety of their recovery at home, or at alternative infusion sites, with quality infusion products, comprehensive device training, and 24/7 clinical phone support.
24/7 Patient Support
The Infudyne phone support line, staffed by trained clinical support representatives, is available 24/7. Live in-home and at-facility support is also available in most areas.
CALL
866-321-6363 (MEND)
LATEST
News & Information
Infudyne Focuses on Security and Patient Privacy
As our healthcare environment evolves, the collection, storage and interpretation of patient data...
Infudyne Receives Joint Commission Accreditation
Infudyne is proud to announce our accreditation through The Joint Commission as Home Healthcare...
Infudyne Announces New 24/7 Patient Support Line
To address the concerns and issues of patients receiving ambulatory pumps, Infudyne offers an...
About Infudyne
Infudyne has over 30 years of experience providing comprehensive infusion services to patients in their homes and in ambulatory healthcare facilities throughout the United States. LEARN MORE
Infudyne
28243 Beck Road
Suite B12
Wixom, Michigan 48393
24/7 Patient Support
866-321-6363 (MEND)
Headquarters
P: 734-426-0500
F: 734-426-0501
