Simple physical surveys have always been the method by which healthcare providers solicit feedback from their patients. Infudyne ambulatory infusion device programs make it simple for patients to fill out these surveys and return them. As patients are returning their devices to our processing facilities, including a completed survey with the device could not be easier… and explains why our return rates approach 50 percent in some areas. For comparison, most healthcare facilities consider response rates of 30 percent as being successful.
As we receive these surveys, the results are entered into a HIPPA compliant SQL database and are available to our members in real time, 24 hours per day. Questions are customized to each facility’s needs and reporting offers 12-month trending by question and compliance rates to better assess how well our patients are being educated to utilize these surveys. For more information on this topic, please contact us.